Frequently Asked Questions

SimuLive is a meeting and webinar automation platform that lets you deliver pre-recorded content that feels completely live. With automated chat simulation, pre-joined virtual participants, smooth multi-platform livestreaming, and seamless presentation flow, it gives you a reliable and stress-free way to run engaging virtual experiences.

Sign up for an account, connect your integrations, upload your pre-recorded video content to Google Drive, configure your runbook settings, and schedule your webinar or meeting. The entire setup process takes less than 5 minutes.

SimuLive requires Google Drive for video storage and a meeting platform integration for hosting your automated meetings and webinars. Both integrations can be connected directly from your dashboard with secure authorization.

Each runbook folder should contain: video.mp4 (your pre-recorded presentation), participant.json (virtual participant configuration), and messages.json (chat message timing and content). SimuLive validates and downloads these assets automatically when your runbook executes.

Yes! SimuLive works with MP4 video files stored in your Google Drive. We recommend using MP4 format for optimal compatibility. Simply select your video folder when creating a new runbook, and our platform handles the rest automatically.

No technical skills required! SimuLive is designed to be user-friendly. Simply connect your integrations, upload your video to Google Drive, configure your settings through our intuitive dashboard, and schedule your event. Most users are up and running within 5 minutes.

Yes! SimuLive includes both chat simulation and virtual participant features. Chat simulation displays timed messages from your messages.json file to create authentic engagement. Virtual participants join your meeting or webinar automatically from your participant.json configuration, creating the appearance of a well-attended event with realistic interactions.

Chat simulation is driven by your custom messages.json file that you configure in your Google Drive folder. Messages are displayed according to your predefined timing and content, creating authentic engagement during your webinar or meeting. You have full control over the frequency, tone, and types of interactions.

Virtual participants are simulated attendees configured in your participant.json file that join your meeting or webinar automatically, creating the appearance of a well-attended event. Each virtual participant has a unique profile and can engage with the chat for authentic interactions.

Yes! You can run any number of meetings or webinars simultaneously, each with different pre-recorded content. Each runbook operates independently, so you can have multiple concurrent sessions playing different videos on different topics at the same time.

Yes, each simultaneous meeting or webinar requires its own meeting platform account. If you want to run multiple meetings or webinars at the same time, you will need separate accounts connected to SimuLive. Each account can be configured with its own runbook and content.

Your meetings and webinars are always live sessions from the start. SimuLive streams your pre-recorded content into the live session automatically. You can join anytime to take over with real-time interaction, such as conducting a Q&A or sales closing segment after the automated content finishes.

All your scheduled meetings and webinars are live sessions from the moment they start. If you have multiple concurrent sessions playing different pre-recorded content, you can join any or all of them at any time to interact with attendees in real-time for sales or Q&A.

Our analytics dashboard provides detailed insights including attendance rates, engagement metrics, chat participation, watch time, and conversion tracking. Analytics are processed during each simulation and displayed on your dashboard.

We recommend MP4 format for best compatibility and streaming quality. MP4 ensures optimal performance during your automated webinars and meetings.

All SimuLive plans support webinars and meetings up to 24 hours in duration. This makes it perfect for marathon events, all-day training sessions, continuous streams, and extended virtual conferences.

Yes! SimuLive is perfect for evergreen webinars. Record your presentation once, then run it automatically on any schedule you choose. Your evergreen webinar will feel completely live with chat simulation and virtual participants engaging throughout.

Yes! Each runbook can have its own unique messages.json and participant.json files. This allows you to tailor chat interactions and virtual attendees specifically for each webinar or meeting topic, audience, and purpose.

Yes! You can schedule your meetings and webinars to start automatically at any specific time without manual intervention. For example, set your event to launch every day at 7:00 PM and SimuLive handles everything automatically including starting the broadcast and playing your content.

Yes! You can create one-time or recurring meetings and webinars with different durations and timezones. Daily, weekly, or custom recurring schedules are supported. Your meetings and webinars will auto-start and auto-end at the scheduled times with your selected content.

Yes! You can update the video content, chat messages, or participant configuration anytime when the runbook is not in a running state. Changes take effect on the next scheduled run.

Multi-platform live streaming allows you to broadcast your pre-recorded meetings and webinars simultaneously to multiple platforms like YouTube, Twitch, Facebook, TikTok, and custom RTMP destinations. Your content streams as if it were live, reaching audiences across all major platforms at once.

SimuLive supports YouTube Live, Twitch, Facebook Live, TikTok Live, and custom RTMP destinations. You can stream to multiple platforms simultaneously, maximizing your reach without additional effort.

SimuLive supports up to 1080p HD quality for all live streams. Silver plan supports 720p streaming, while Gold, Platinum, and Diamond plans unlock full 1080p HD streaming across all platforms.

With scheduled auto-start, you can set your streams to begin automatically at a specified date and time. SimuLive handles everything including connecting to your streaming platforms, starting the broadcast, and playing your pre-recorded content exactly when scheduled.

The number of simultaneous streaming destinations depends on your subscription plan. All plans support multi-platform streaming to YouTube, Twitch, Facebook, TikTok, and custom RTMP destinations.

From your dashboard, navigate to the streaming settings and add your stream keys for each platform (YouTube, Twitch, Facebook, TikTok, or custom RTMP URL). Enable the platforms you want to stream to, set your schedule, and SimuLive handles the rest automatically.

Yes! Platinum and Diamond plans include support for custom RTMP destinations. You can stream to any platform that accepts RTMP input by providing your custom RTMP URL and stream key. This is perfect for private streaming servers or platforms not directly integrated.

Yes! You can schedule the same pre-recorded content to stream at different times across different platforms. Create multiple runbooks with the same video content but different schedules to reach audiences in various time zones.

SimuLive offers four subscription plans: Silver ($5/hour), Gold ($7/hour), Platinum ($9/hour), and Diamond ($11/hour). Silver is perfect for getting started, Gold for growing businesses, Platinum offers enterprise features, and Diamond is our pay-as-you-go plan for high-volume users with the best rates and dedicated support.

Your subscription includes credit hours that are consumed when runbooks are active. Silver plan is $5/hour, Gold plan is $7/hour, Platinum plan is $9/hour, and Diamond plan is $11/hour. Run as many webinars or meetings as you need, for as long as you need, as long as you have available credit hours.

Monthly cost depends on your usage. For example, if you run 2-hour sessions daily (60 hours/month), the cost would be approximately $300/month on Silver, $420/month on Gold, $540/month on Platinum, or $660/month on Diamond. Diamond offers the best value for high-volume users with all premium features included.

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. All payments are processed securely through a third-party payment provider. SimuLive does not store your payment information.

Yes, you can upgrade or downgrade between Silver, Gold, Platinum, and Diamond plans at any time from your account settings. Changes take effect immediately, and billing is prorated based on your usage.

The Diamond plan is our pay-as-you-go solution designed for high-volume users and enterprises running large or continuous events. At $11/hour, Diamond offers all premium features including 1080p streaming, custom RTMP destinations, dedicated support, priority processing, 48khz audio quality, and 24-hour max duration for your webinars and meetings.

Diamond is ideal for businesses running continuous 24/7 streams, large-scale webinar campaigns, agencies managing multiple clients, or enterprises with high-volume webinar and meeting needs. If you run more than 100 hours per month, Diamond provides the best value with all premium features included.

Diamond includes everything in Platinum plus: 48khz audio quality, 1080p HD video streaming, 24-hour max duration, auto chat simulation, up to 10 pre-joined participants, priority support, chat prohibited words filtering, 1080p live streaming, custom RTMP destinations, and dedicated account support.

Yes! Diamond is specifically designed for continuous and long-running events. With 24-hour max duration per session and all premium features at $11/hour, it is perfect for 24/7 live streams, marathon webinars, continuous training broadcasts, and always-on virtual events.

You can upgrade to Diamond anytime from your account settings or by contacting our sales team. We will help you transition smoothly and optimize your setup for high-volume usage. Contact support@simulive.us or call (307) 293-5025 to discuss your requirements.

Our support team is available via email at support@simulive.us or by phone at (307) 293-5025. For developer inquiries, reach out to developer@simulive.us. We also offer an extensive knowledge base for self-service help.

Yes! All plans include access to our getting started guides and video tutorials. Platinum and Diamond plans include priority support with dedicated assistance to help you get the most out of SimuLive.

Visit our Knowledge Base for comprehensive user guides, video tutorials, and best practices. You can also watch our product demo to see SimuLive in action before getting started.

Yes! For enterprise users with high-volume needs beyond Diamond, we offer custom solutions with dedicated support and tailored features. Contact us through our support page to discuss your requirements.

Diamond plan includes dedicated account support with a designated support representative familiar with your account and setup. You get priority response times, proactive monitoring assistance, and personalized optimization recommendations for your high-volume streaming needs.